Glen Chemicals Limited and its' employees are committed to respecting each customer's personal information, and we require suppliers and anyone acting on our behalf to adhere to our privacy policy when dealing with Glen Chemicals Limited business.

Customer profiles collected by our organization may include names and titles of corporate officers and or/owners, banking information, and credit references. This information is usually obtained through a completed Credit Application and is used to set up a customer account and determine credit eligibility. Purchase and payment history, recorded by our computer system from day-to-day business transactions, is used by our company for accounting functions and to assess the suitability of products.

We may receive requests from third parties to provide them with customer information that would include purchase and payment history. In most cases, the customer has provided our name to a potential supplier as a credit reference in order to set up an account with them. We will respond to written requests for this information as quickly as possible and no longer than 30 days from receipt of the request. A listing will be kept of organizations and individuals with whom personal information was shared. Customers who do not wish their information disclosed for these purposes may opt-out by advising us in writing.

It is the responsibility of our Privacy Officer to safeguard all customer personal information as required by the federal Personal Information Protection and Electronic Documents Act. Complaints regarding responses to requests or improper collection, use, disclosure or retention of personal information should be directed to the Privacy Officer at Glen Chemicals Limited and/or the Office of the Privacy Commissioner of Canada.